Pole Dance Fitness Studio | Luscious Maven Pole Dance Studio

FAQs

Studio Policy

Code of Conduct

Be respectful of your instructor and other students.
Remove shoes before entering the dance space.
Place personal belongings in the cubby. Keep the dance floor clear.
Turn off your phone ringer and put your phone away. If you must take a call, please step out of the pole room.
Find an open spot on the floor for the warm up.
Students are expected to follow the lesson plan presented by the instructor. If you prefer to do your own practice, you are welcome to join us for Open Pole or Studio Rentals.
Use a crash mat when you practice aerial pole skills. Ask for a spotter anytime you are practicing new aerial skills.
Challenge yourself but also listen to your body. When learning new pole skills, discomfort is expected. However we want to avoid sharp, intense pain. If a movement or skill is causing intense pain, let your instructor know. They can offer a modification for your body, or you can skip the skill for that day.
You may want to take video and pictures to capture your pole progress. When you do this, be mindful of others. Everyone has a right to privacy in the pole room and no one should be recorded without permission. If you want to get a video of your instructors demonstrating a skill, be sure to ask first. Do not post images of other people to social media without permission.
When your class is complete, gather your things and exit the pole room. This allows the next class to begin on time.

Attendance

Pre-registration is required for all sessions

Students must sign up for a class that fits their current skill level.

Pole 101 is for first-time students only. Pole Level 1 is for beginners with little or no experience.

As you master skills, you will be ready to move up to higher class levels. In each class description, we have clearly indicated Required Skills. Click HERE to learn about our class levels. If you are unsure about your level please contact us.

Late Policy

Students must be on time for class. Five mins before your class start time, you may enter Studio A . For security, we lock the studio doors 10 mins after the class starts. Once the doors are locked, we do not allow anyone else to enter.

Cancellation Policy

Students must cancel their class via their MBO account at least 8 hours prior to the class start time, to retain their studio credit. Your cancellation is not considered complete unless it is processed through your online account. Leaving a phone message or email is not a valid method of canceling. Students that late cancel or no show for a scheduled class, will forfeit the class credit. It is best for students to cancel online anytime they cannot make it to class, as this gives another student the opportunity to enroll.

Waitlist

Students who are on the class waitlist will be automatically enrolled in the class when another student cancels. It is the responsibility of each student to check the MBO schedule to see if they were enrolled in class via the waitlist. Please enable text notifications on your MBO account to get waitlist updates. Please log in and check your schedule up to 8 hours before the start time of this class; you may have been auto-enrolled. If you are enrolled in the class, you are responsible to either attend or cancel your reservation. For workshop waitlists, you will be notified via email or text if a spot becomes available. Class credits are not deducted for students on the waitlist who do NOT get into the class. Class credit will only be deducted from a student's account once they are enrolled in the class.

Private Lessons

We require 24 hours advance notice to cancel a private lesson. Late cancellations will result in a forfeit of the payment for that session.

Rentals

We require 24 hours advance notice to cancel a rental. Late cancellations will result in a forfeit of the payment for that session.

Parties & Group Lessons

Full payment is due upon booking. If you need to cancel your party, we will retain a $200 booking fee. To receive a partial refund, cancellations must be made at least one week prior to the date of the party. For example, for a party booked on Saturday April 21, clients must cancel by Saturday April 14. Clients waive the right to a refund for any cancellations made with less than a one week notice.

Zoom Sessions

Our online classes meet via Zoom. Please register at https://zoom.us/ or download the zoom app on your smartphone or tablet. Every student registered for the class will receive an email 15-30 mins before the class start time with a Zoom link. When it's time for class to begin, click the link from your email and join the class virtually. For help, please text (818)824-4091.

Membership Contracts

Memberships activate on the start date selected by the client. The membership fee will be auto-debited every month. This is a minimum three-month contract. Memberships will Auto-Renew at the end of the contract term. If clients do not wish to renew their membership, they must notify LM studio management via email, at least 30 days prior to renewal.
Luscious Maven does not issue refunds for any reason. A membership is a minimum three-month contract. If a client wants to cancel their membership prior to the first three months, they must provide notice in writing to info@lusciousmaven.com. They will be charged a contract termination fee of $100.00.

There is a $35 fee to freeze a membership. Clients may freeze their membership for up to 30 days. At the end of the 30 day period, the membership will re-activate. Clients may only freeze their membership once per year.
Luscious Maven's 8 hour cancellation policy applies to members' registration for all classes on the weekly schedule. Cancellations made within 8 hours of the scheduled class time or absences for any reason will result in the loss of that class credit.
Luscious Maven reserves the right to cancel any class or open pole session at any time. All clients on the roster at the time of cancellation will be notified directly via text message or email. Their class credits will be returned to their accounts and may be used to book other sessions.